Terms & Conditions

We are committed to make your shopping experience with us enjoyable as much as possible. Please kindly take some time to read these Terms & Conditions (T&C) prior to using the site (www.thatladyscloset.my.com). Your use of the site indicates you acknowledged, understood and agreed to abide to these T&C.

Information

We are TLC APPARELS SDN BHD, a registered company in Malaysia, with registration number 1380860-T and our registered office address is Larkin Heights Shoplot, #01-09, Japan Idaman Utama, Taman Larkin Idaman, 80350 Johor Bahru, Johor.

We can be contacted by thatladyscloset@outlook.com
Our working days are Monday-Friday, 9am-6.30pm (exclude local public holiday)

Order 

  • You may place your order by completing and submitting the order form in our site. An order number will be given with every success order placed.
  • You are responsible for the accuracy of all orders and the information given in the order. Please double check your order detail before confirming the order.
  • We reserve the right to decline any request of amend order if the order has already processed.
  • Combine order is strictly not allowed. All orders are shipped out according to order number.

Backorder

  • Backorders are sold out item that arranged for re-manufacture and allow you to secure your piece first during manufacturing process.
  • Estimated Time of Arrival (ETA) of each backorder item will be stated clearly in each individual backorder item.
  • ETA is only an estimated date, the actual stock arrival date might earlier or later due to unforeseen circumstances such as shipment delayed, longer manufacturing time and etc. Request to cancel order in such reason will be rejected.
  • Backorder might be cancelled due to lack of fabric, insufficient stock arrive. Full refund will be given in such cases.
  • Backorder are produced in different batches, please kindly allow a discrepancy of 20% for each batch in terms of colour and measurement. No exchange & return is allowed in such circumstances.
  • For order consist of backorder items & ready stocks, order will be mailed out when all backorder item(s) arrived.
  • All backorder are strictly non cancelable/refundable once the order is being processed.

Payment

  • We accept payment via iPay88 (payment gateway) , Bank Transfer and Cash Deposit.
  • Please complete the payment and provide payment notification to us within 24 hours upon order place as all unpaid orders will be automatically cancelled after time limit.
  • If your order is cancelled due to no payment notification done in time limit, refund would only be done as cash coupon, no cash refund is allowed.
  • The price payable by you for the product shall be the price of the product listed for sale as stated on the Site at the time your order is transmitted to us through the Site. We reserve the right to amend the price of any product at any time without given any reason or prior notice. No refund will be allowed if the purchase item is available on sale thereafter.

Delivery

  • Shipping fee of your order will be displayed to you on our Site. Or you may also refer to our Shipping and Delivery shopping guide.
  • Our mailing day is Monday to Friday, excluding weekend and local public holiday.
  • Ready stocks order will be mailed in 1-2 working days upon payment verification while backorder will be mailed around backorder’s ETA (estimated time of arrival) which are stated in every product detail.
  • Orders consist of backorder and ready stock item will be mailed out together when backorder arrive.
  • All orders are shipped out according to order number, no combined order is allowed.
  • Once the tracking number is emailed to you, your parcel is under the responsibility of our third party postage service provided, any delay or lost parcel happened is beyond our control.
  • We shall not be responsible for lost parcel if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any)
  • For international order, import duty and custom taxes might be charged when it reaches destination country and recipient must be responsible for it.

Bounced Parcel

  • We will contact via WhatsApp if we receive any bounced parcel bearing their name.
  • Cost of re-delivery charged will be borne by customer.
  • We reserve the right to decline the request to combine new order with bounced parcel.
  • Bounced parcel that are unclaimed after 180 days (half year) will be deemed as TLC’s property and no compensation will be done as sufficient response time has been given.

Defect

We try our best to provide accurate information in our product description for the purchase through Site. However, we do not warrant that product description or other content on the Site are accurate or error free.

  • Product might vary slightly from the pictures due to studio lighting conditions, or variances in computer screen calibration and different tech device specifications. Please kindly allow 20% of this colour variance. Request for return as defect item due to this reason will be rejected.
  • Minor variation in measurement (1-3cm) is not considered as defect.
  • Minor imperfection (small black dots/ small stain/loose thread) which are not obvious and doesn’t affect the whole appearance of item will not considered as defect.

Please WhatsApp us at 011-21762268 if you believe you have received a defective product within 5 working days with your order number and photo of defect part.

Postage fee incurred will be borne by us with the provided shipping cost receipt if the item acknowledged to be defective. Item returned must be unworn, unwashed, unaltered ,and with its tags intact. If the replacement piece is no longer available, credit voucher with no expiry date will be issued.

Return

  • Return must be done within 7 working days upon receiving your order.
  • Returns are provided for all items (except sales items, free size, shoes, accessories and bag).
  •  Items which have sizes may request exchange to suitable size. All shipping fee will borne by customer. Free size items is strictly not allowed return/exchange.
  • Return must be done for an item(s) in its original condition (tag attached, unworn, unwashed and unaltered).
  • We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.
  • Refund would only be done as cash coupon voucher, strictly no cash refund is allowed.
  • Coupon voucher can only be used once, not applicable with any other further discount and must be redeemed within 90 days from the date of issued.
  • You are responsible for the shipping cost and custom duty of returned item.
  • You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.

Coupon Voucher

  • Coupon voucher is credit the that you can use towards the purchase of an item from our Site. It comes in the form of a voucher code.
  • Coupon voucher issued must be claimed within the given timeframe, otherwise it will be forfeited.
  • Coupon voucher is only valid when the voucher code is keyed in during check out process.
  • The value of each individual coupon voucher can only be used within one transaction, any remaining amount will not be refunded.

TLC reserves the right to make amendments to any of the above Terms & Conditions at any time without prior notice. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the T&Cs as posted.